That is the PG version of an anonymous voicemail I recently received from somebody who was upset with my benign quote in an NPR interview. The focus of the interview was the impact of the labor strife at West Coast ports on agriculture. My sin, verbatim: “The problem with the hay component is that the dairies or the beef producers or whoever wants that hay and straw in the Asian market – they have animals they need to feed. And if their customers are not receiving their product, they’re going to start looking for other avenues to get that product.”
I suspect that the person who took the time out of their day to look up my phone number and place the call was less concerned about agricultural practices, and more concerned with her job, or that of somebody close to her. But, that’s not always the case.
Molly McCargar, current ABC president, was asked to be a farmer’s voice in the most recent GMO labeling initiative that was voted down in November. During the campaign, her credibility was repeatedly chastised by opponents despite the fact that she is a multi-generation farmer. Late night hang ups and death threats were popular ploys as well.
Whether it’s a labor strife, GMO legislation or numerous other issues facing Oregon agriculture, the common thread with the heightened level of anxiety is the response to a reactionary discussion. Rarely does this level of vitriol come from a proactive engagement. That’s why as an industry, it’s imperative that we have ongoing conversations with our urban neighbors.
Every industry is vulnerable to crisis, but few generate the passion that agriculture does. Everybody eats and more people every day want to know where their food comes from and the measures taken by the producer to ensure that the food is safe.
The advent of the internet has made it easy for everybody to find information that fits their preconceived notions. The days of playing ostrich are gone. We are an industry in crisis. Without a proactive crisis communication plan Oregon’s producers risk more than just a damaged reputation, but urban-based legislation that will negatively impact their bottom line.
The basic steps of effective crisis communication are not difficult, but they require advance work to minimize damage. The slower the response, the more damage is incurred.
The Agri-Business Council of Oregon is trying to do its part. We communicate with our urban neighbors on several different platforms, but our most effective conversation with long-term results lies within the Adopt a Farmer program.
While the focus of the program is to emphasize the critical scientific components that allow producers, regardless of production method, to feed the world, the ancillary benefits of the program are the relationships forged with an impressionable audience. It’s much easier to have a conversation with students open to learning than it is with adults who have preconceived opinions that are often inaccurate. The program is being received in such a positive light that Susan Duncan, a recently retired Beaverton science teacher of more than 30 years wrote us in a letter:
“The Adopt a Farmer Program has been the highlight of my career, both in the experience of teaching and the years I spent providing environmental education. It is a partnership between teachers and farmers who understand how important it is that students learn observation skills and economics, as well as problem solving and engineering.”
The Adopt a Farmer program is touching lives and leaving an impression. Each spring we start recruiting producers who would be interested in being “adopted.” To learn more about the program feel free to contact me, and also take a moment to watch this video: http://oregonfresh.net/videos/adopt-a-farmer/. As an industry we have to become more proactive in telling our story. We represent the most important industry to the human race and the best people in the world. It’s time that got more recognition. Please help me by speaking up and telling your story.